Appointment Policy

We understand that sometimes situations come up that require you to change your plans. If you must cancel or reschedule your appointment, we require that you notify us at least 24 hours in advance. This helps us protect the time of our technicians and our clients and ensures that we can continue to deliver upon our promise of exceptional service.

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Cancellations and rescheduled appointments without 24 hours’ notice will incur a cancellation fee of 50% of the service price. Missed appointments (“no-shows”) will be charged 100% of the service price. This fee is non-refundable and cannot be put toward any future services.

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Appointments booked within 24 hours of the scheduled appointment may be cancelled or rescheduled no later than 4 hours prior to the scheduled appointment time without incurring a cancellation fee of 50% of the service total.

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For large group bookings (such as wedding parties, etc.), extra time and preparation is needed to make sure we have the space and amenities needed to make your time with us one you’ll always remember fondly. We require that you notify us at least 72 hours in advance of any cancellations or changes you need to make to your scheduled appointment. Cancellations and rescheduled appointments without 72 hours’ notice will incur a cancellation fee of 50% of the service price per guest.
 

Late Arrivals

We understand that you have a busy schedule and allow a grace period of 15 minutes after your scheduled appointment time. If you are more than 15 minutes late to your appointment, we may need to reschedule your appointment to accommodate your service(s). If we do not hear from you within 15 minutes after your scheduled appointment start time, your appointment will be considered a “no-show” and you will be charged 100% of the service total.